Tidybase Help | Ontario's Top House Cleaner | Tidybase : Tidybase

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Help & FAQs

Getting Started

How do I create a Tidybase Account?

When you book a service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://tidybase.launch27.com/login

 

Do you service my area?

If you’re within the greater Quinte and Belleville region, absolutely!  We are working to expand throughout Eastern Ontario. Pay attention to our social media feeds for updates on Tidybase coming to an area near you!

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select a service. See our Cleaning Services page for details. https://www.tidybase.ca/house-cleaning/

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use your own products if you prefer.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I change my password?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I reset my password?

You can submit a password change request on the customer login page at https://tidybase.launch27.com/login/

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://tidybase.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

What is the one hour time window?

The one hour time window is the time allotted for the Cleaners to arrive to complete the services arranged.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners are interviewed and pass a detailed background check.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly, our booking form has its own layer of 256 bit security.  Third, credit card transactions are processed by Stripe and are layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system.

What is your 100% satisfaction guarantee policy?

If you’re not 100% satisfied with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something does not meet your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with the service, we offer a full refund.